Responsible Gaming
Gaming Should Be Entertainment
At Love The Snow, we believe online casino gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, it may be time to reassess your gaming habits and seek support.
We are committed to promoting responsible gaming and supporting our players in maintaining a safe and healthy relationship with online gambling.
Age Verification
Online casino gaming is only for adults aged 18 years and over in New Zealand. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction before registering an account or placing any bets.
Love The Snow reserves the right to verify your age at any time. Players found to be underage will have their accounts closed and any funds forfeited.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in your own behaviour, please seek help immediately:
- Chasing losses: Trying to win back money you've lost by gambling more
- Loss of control: Gambling longer or with larger amounts than intended
- Hiding gambling: Being secretive or dishonest about your gaming activity
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Financial strain: Borrowing money or going into debt to fund gambling
- Mood changes: Gambling to escape stress, anxiety, depression, or other negative feelings
- Tolerance: Needing to gamble with larger amounts to achieve the same excitement
- Failed attempts to stop: Repeatedly trying and failing to cut down or quit gambling
- Relationship problems: Conflicts with family or friends about your gambling
- Using gambling as an escape: Turning to gambling when facing problems or difficulties
Self-Help Tools & Controls
Love The Snow provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account
- Loss Limits: Restrict the amount you're willing to lose over a specific time period
- Session Time Limits: Set automatic reminders or session time limits to take breaks
- Reality Checks: Receive periodic pop-up notifications showing your play duration and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your Love The Snow account
- Account Closure: Request permanent closure of your account if you wish to stop gaming entirely
To activate any of these tools, contact our customer support team or visit your account settings. These controls are designed to help you gamble responsibly and within your means.
Support Organisations & Resources
If you are struggling with problem gambling, professional help is available. The following organisations provide confidential support and resources:
New Zealand
- Problem Gambling Foundation (Aotearoa)
Free counselling and support services across New Zealand
Phone: 0800 664 262
Website: www.problemgambling.nz
International Support
- GamCare (United Kingdom)
Support and self-help tools for problem gambling
Website: www.gamcare.org.uk - GamStop (United Kingdom)
National self-exclusion scheme
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Counselling, information, and support
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
Education, research, and support services
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Helpline and resources for problem gambling
Website: www.ncpgambling.org
All of these organisations offer confidential, non-judgmental support to help you or your loved ones overcome problem gambling.
If You Need Help
If you or someone you know is struggling with problem gambling, please seek help today. There is no shame in asking for support—professional counsellors are trained to help and ready to listen without judgement.
Contact the Problem Gambling Foundation (Aotearoa) now: 0800 664 262
Remember: gambling should always be fun and entertaining. If it's causing you harm, help is available.